Kevin Mayer Explains Why Disney+ Had Technical Problems at Launch

  • The Wrap
Kevin Mayer had a fairly simple reason for the technical problems that Disney+ experienced shortly after it launched: It was a coding issue within their own platform.

“Some limits to the architecture that we had in place were made apparent to us,” Mayer, chairman of Disney’s direct-to-consumer and international business, told Recode’s Peter Kafka during the Code Conference in Hollywood on Tuesday. “It had to do with a way we architected a piece of the app.”

Disney’s new streaming service ran into tech issues for many customers soon after launching early last Tuesday morning, delaying their ability to watch their favorite shows and movies after months of anticipation. Eager customers shared several different error messages on Twitter, with some users being met with an “unable to connect” alert. Others were greeted with: “Error. Sorry something went wrong. Please try again later.” And that was for the customers
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